SpinRise Casino Privacy Policy

At SpinRise, we respect your privacy and are committed to protecting the personal data you share with us when you visit www.spinrise.com, register an account, or enjoy our games. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data when you play at SpinRise Casino. By using our services, including SpinRise casino login, registration, and gameplay features, you agree to the practices described below.

Who We Are

Our services are owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission, and we act as the data controller for all personal information processed through casino Spin Rise.

Information We Collect

We gather information at several stages of your relationship with us, from SpinRise casino registration through to withdrawal requests. The categories of data we collect include:

• Identity information such as your name, date of birth, nationality and government-issued photo ID, required before we allow BTC deposits or process any withdrawal;
• Contact details including your e-mail address and a verified phone number, which we require before a withdrawal request can be created;
• Financial data connected to your deposits and payouts, including card details, e-wallet accounts and cryptocurrency wallet addresses used through providers such as CoinsPaid and Tronabriz Limited;
• Account and gameplay data, including your betting history, bonus activity, loyalty points and VIP status;
• Technical information such as your IP address, device identifiers, browser type and geolocation data, which we use to enforce our restricted countries policy and to prevent VPN use;
• Communications you send us through live chat or e-mail when you contact our support team.

How We Use Your Information

We at SpinRise use the information we collect to operate SpinRise Casino safely and lawfully. Our purposes include:

• Verifying your identity and age, and confirming your eligibility to open a SpinRise Casino account;
• Processing deposits and withdrawals, including applying our minimum and maximum limits and calculating any applicable fees;
• Administering bonuses and promotions, such as a SpinRise bonus code, SpinRise promo code, free spin offers, cashback and loyalty rewards, and monitoring compliance with wagering requirements;
• Detecting and preventing duplicate accounts, fraud, money laundering and breaches of our restricted countries or VPN policy;
• Communicating with you about your account, transactions, and changes to our terms or this policy;
• Improving our website, our SpinRise app, and the overall gaming experience across our slots, live casino and other game categories;
• Complying with our obligations under the licence issued by the Tobique Gaming Commission and cooperating with EGIS, our independent ADR body, where a dispute arises.

Legal Basis for Processing

Our processing of your personal data is based on the performance of our contract with you, our legitimate interests in preventing fraud and operating a secure platform, our compliance with legal and regulatory obligations, and, where applicable, your consent, for example when you subscribe to marketing communications or accept certain cookies.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment providers and processors, including those handling card payments, bank transfers and cryptocurrency transactions, so that your deposits and withdrawals can be completed;
• Game providers and platform suppliers whose content is featured across our 18,000+ games, where necessary to operate and secure gameplay;
• Regulatory authorities, including the Tobique Gaming Commission, and our independent dispute resolution partner EGIS, reachable at disputes@egis-adr.com;
• Professional advisers, auditors and law enforcement authorities where required by law or to protect our legitimate interests;
• Service providers who support our technical infrastructure, fraud prevention, and customer support operations.

Any third party that processes data on our behalf is contractually required to protect your information and use it only for the purposes we specify.

International Data Transfers and Restricted Countries

Given that Metlait SRL is registered in Costa Rica and we serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. We take reasonable steps to ensure that any such transfer is protected by appropriate safeguards. We remind all users that our services are not available to residents of the countries and regions listed in our restricted countries policy, and we use technical and geolocation data specifically to enforce this restriction, including detecting attempts to bypass it using a VPN.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required to meet our legal, regulatory, tax and anti-money-laundering obligations, to resolve disputes, and to enforce our agreements. Once these purposes no longer apply, we securely delete or anonymise your data.

Cookies and Similar Technologies

We use cookies and similar technologies on our website to keep you signed in, remember your preferences, including your choice between our dark and light themes, and analyse how our site and SpinRise app are used. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of our services. For more detail, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your data, subject to our legal and regulatory retention obligations;
• Object to or restrict certain types of processing;
• Request a copy of your data in a portable format;
• Withdraw consent where processing is based on consent, such as marketing communications.

To exercise any of these rights, please contact our support team using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Security

We are committed to protecting your data using appropriate technical and organisational measures, including encryption, secure servers and restricted access controls. While we take reasonable steps to safeguard your information, no method of transmission or storage is entirely secure, and we encourage you to use a strong password and keep your login credentials confidential.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be published on this page, and we encourage you to review this policy periodically. Continued use of casino SpinRise after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact our support team, available 24/7, at support@spinrise.com. We are here to help with any privacy-related questions regarding your SpinRise login, account data, or our processing practices generally.